We at Ross & Associates MBSP, operating under various entities including Ross & Associates
MBSP, Ross & Associates MBSP Business Services, Ross & Associates MBSP Notary
Publics Direct, and Ross & Associates MBSP,
are committed to providing quality services to our clients. We understand the importance of
clarity in our policies, particularly concerning refunds and returns.
Given the nature of our services, which include Notary Public services, Tax Preparation, Business
Formation and Filings, and Website Design & Marketing, we want to outline our return policy to
ensure mutual understanding.
1. Scope of Services:
Our services encompass a range of professional offerings, each tailored to meet specific client
needs. We dedicate considerable time and resources to fulfill these services efficiently and
effectively.
2. Refund Policy:
a. We stand behind the quality of our services with a 100% satisfaction guarantee. However,
refunds are not applicable to the services provided due to their nature and the effort involved in
their execution.
b. Clients should understand that our fees cover the time and expertise invested in delivering the
requested services, as well as associated administrative costs.
c. Additionally, certain state fees, once paid, are non-refundable as per state regulations.
3. Client Responsibilities:
a. Clients are encouraged to communicate their requirements clearly and accurately during the
application process. Any errors or inaccuracies resulting from incomplete or incorrect information
provided by the client may necessitate additional fees for corrections.
b. It is the responsibility of the client to review all documentation and ensure its accuracy
before submission.
4. Modifications and Changes:
a. We understand that circumstances may change, and clients may require modifications to their
services. Any requested changes or additions may be accommodated, subject to additional fees as
applicable.
b. Clients should communicate any modifications promptly to avoid delays or additional charges.
5. Client Satisfaction:
a. Client satisfaction is paramount to us. In the event of any concerns or dissatisfaction with
our services, we encourage clients to reach out to us directly. We are committed to addressing any
issues promptly and finding satisfactory resolutions.
6. Contact Information:
For inquiries or further clarification regarding our return policy or any other matter, clients
can reach us at:
- Phone: 725.324.7787 - Fax: 702.925.4676 - Email: info@rossandassociatesmbsp.com - Address: 3172 N. Rainbow Blvd PMB 34263 Las Vegas, NV
89108 United States
Conclusion:
We appreciate the trust our clients place in us and remain dedicated to delivering exceptional
services tailored to their needs. Our return policy aims to establish transparency and clarity
while ensuring that clients receive the utmost value from our services.
Thank you for choosing Ross & Associates MBSP.
Sincerely,
Ross & Associates MBSP
Additional Information:
7. Timelines and Completion:
a. We strive to complete all services within the agreed-upon timelines, typically ranging from 2
to 3 weeks, depending on the nature and complexity of the service.
b. Clients will be provided with regular updates on the progress of their projects to ensure
transparency and accountability.
8. Transparency and Communication:
a. Clear and open communication is essential to the success of our client relationships. We
encourage clients to reach out to us at any stage of the process with questions, concerns, or
feedback.
b. Our team is readily available to address any queries or provide assistance as needed, ensuring
a smooth and efficient experience for our clients.
9. Confidentiality and Data Security:
a. We understand the sensitivity of the information shared with us by our clients and adhere to
strict confidentiality standards.
b. Client data and information are treated with the utmost care and are protected through secure
systems and protocols to safeguard against unauthorized access or disclosure.
10. Continuous Improvement:
a. We are committed to continuously improving our services and processes to better serve our
clients' evolving needs.
b. Client feedback is invaluable to us, and we welcome suggestions for enhancement or areas where
we can further excel in delivering value.
11. Legal Compliance:
a. Our operations adhere to all relevant laws, regulations, and industry standards.
b. Clients can trust that our services are conducted with integrity and compliance with applicable
legal requirements.
12. Client Education:
a. We believe in empowering our clients with knowledge and understanding of the services they
receive.
b. We provide educational resources and guidance to help clients make informed decisions and
navigate any complexities related to their services.
Conclusion:
At Ross & Associates MBSP, our commitment to excellence extends beyond the services we
provide. We are dedicated to fostering strong client relationships built on trust, transparency,
and mutual respect. We are here to support our clients every step of the way, ensuring a positive
and fulfilling experience.
Thank you for choosing Ross & Associates MBSP.
Sincerely,
Ross & Associates MBSP
QUESTIONS
If you have any questions concerning our return
policy, please contact us at:
